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POLICY

General

All content of this website and its pages are for your general information and use only. It is subject to change at any time without notice. You are aware that there may be inaccuracies or errors and Cabinetco Inc. ("Cabinetco.com") will not be liable for these inaccuracies or errors to the fullest extent permitted by law. Your use of this website is at your own risk and Cabinetco.com shall not be held liable.

All pictures show on this website are for your reference only, we recommend customers order sample doors before purchasing.

Orders

  • Please contact our sales representative to open an account to place the order.

  • Before placing your order, it is your responsibility to verify the confirmation email and make sure everything is correct. Please verify all items and quantities of your orders.

  • All sales are final for the European Collection products, since these are custom orders. Cancellations and returns will only apply to the American Collection products.

  • Cabinetco.com will not hold orders once they are placed. You will be required to accept the delivery in the normal time period.

  • If for any reason an item is out of stock, you will be notified via email with the items backorder status. All backorder shipping charges will be prepaid by Cabinetco.com. However, if for some reason you cannot wait for the backordered item, our designer can adjust the design/order with in-stock items to avoid delay.

Payment Terms

Terms of payment are within Cabinetco.com's sole description and unless otherwise agreed to by Cabinetco.com, payment must be received by Cabinetco.com prior to Cabinetco.com's acceptance of an order.​

Returns

When you receive your order, it is important that you check all items and quantities for accuracy before opening any boxes. The product size and style is located on the side of each box. Cabinetco provides a 14-days return policy and will accept returns if it meets the requirements below. The Buyer is responsible for a 25% restocking fee and the return shipping cost. Credit will be issued after the product has been received and inspected. Please allow up to 14 business days of receipt for the warehouse to inspect the returned item(s) and generate the credit.

  • All returned products must be in original packaging (unopened) and received by our warehouse in good condition

  • Items that has been installed are not eligible for return

  • To file a claim and get a Return Authorization, buyer will need to email us at sales@cabinetco.com within 14 days of receiving the order.

  • Buyer will need to provide us with shipping tracking information for all returns

  • Buyer is responsible for return shipping costs, as well as contact with a transport carrier and arrange for pickup

  • Allow up to 14 days of receipt for warehouse to inspect and generate credit

  • A 25% restocking fee will be applied for all returns

  • The original shipping cost will not be refunded

  • If returned items are damaged by the carrier during transit, we will provide an invoice and photo for the buyer to file the claim with the transport carrier

  • Return policy will NOT applied for European Collection products due to those are made by special order

Replacement

Buyer is responsible for follow the Important Reminders About Receiving Your Cabinet Order to check delivery and noting any shortages or damages. If any item is incomplete or need to be replaced, customer will need to follow below procedures and file a claim to sales@cabinetco.com within 14 days of receipt. Photo of before/after the pallet is unwrapped are required for any replacement claims.

Missing items

Any missing items must be reported to sales@cabinetco.com immediately after delivery. Please include below items in your email:

  • Order confirmation # and date of delivery

  • Missing item(s) description

  • Before and after unwrapped pallet pictures, pictures need to show all sides of the pallet(s).

 

If pictures cannot be provided, we will be unable to honor the missing items at no charge. Please make sure follow the procedure.

Visible/Concealed damage

If you find any concealed damage please email us at sales@cabinetsco.com within 14 days of receipt to inform us of the damage. Please include below items in your email:

  • Order Confirmation # and date of delivery

  • A copy of Bill of Landing (BOL)

  • Damaged item(s) description

  • A labeled digital photo of all damaged items

 

These are necessary for us to process a freight claim. All damage claims must be properly submitted within 14 days of delivery otherwise they will not be honored at no charge. Cabinetco Inc. is only responsible for providing replacement parts/items, we will not be able to reimburse any additional labor costs incurred by the customer to repair or replace damaged items. Please do not assemble or install any damaged items, doing so will void a replacement claim. We will try our best to provide replacements as quickly as possible, typical lead time is 7-14 business days.

Warranty replacement

Please check our Warranty for detail coverage. Detail description and labeled digital photo are required in order for us to process the claim. Please submit your request to sales@cabinetco.com . After the replacement request approved, we will place the claim to manufacture which may take up to 90 days to receipt due to production and shipping time. Buyer will be responsible for shipping cost for all Warranty replacements.